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FAQs

Shipping Cost | Expedited Shipping | Shipping Time | Special Order | Quality | Safety | Satisfaction Guaranteed | Catalog | HS/tariff code


Q:How much shipping cost for Happyglow products?

A: After pick up your shopping items in to shopping cart, the shipping cost can be checked any time by viewing cart.


Q:How much for expedited service?

A: After select your items, for US nad Canada, please enter the zipcode/ postal code at viewing cart, the expedited services will present after updates the page. Please contact us to confirm the shipping time or for a quote for more possible shipping options, and pay the cost at here.


Q: How long does it take to ship Happyglow glow products?

A: We will ship the order within one business day. Our shipping cut time is 2:00PM EST every business day. In near holidays or special seasons, we do ship at Saturday for USPS service.

Depending on the distance, it takes two to six days to transit within US 48 Contiguous States.


Q: How to place special order at Happyglow glow products?

A: For the shipment out of US 48 Contiguous States or other special requests, please place your order here.


Q: What about the quality of Happyglow glow products?

A: All of Happyglow products are fresh from top manufacturer with the premium quality.


Q: How about the safety of Happyglow glow products?

A: All Happyglow chemical glow products are made with non-toxic chemicals sealed in plastic tube. Mild irritation can be caused if the such chemical contacts with the eyes or skin. In this unlikely case, rinse the affected area with massive water.
Glow products are non-flammable, non- explosive, and no heat generated in the process.


Q: How about return policy?

A: You may return new, unopened items sold and fulfilled by happyglow.com within 10 days of delivery for a full refund of items. Shipping charge is not refundable unless the return is a result of our error. Items should be returned in their original packaging.
If for any reason you're not completely satisfied with your order - please contact us immediately for return instructions. We are not only selling products, we are providing service satisfaction.


Q: How to get a catalog?

A: You may download catalog in PDF here - please contact us to mail a copy of printed catalog.


Q: What is HS / tariff code?

A: HS: Novelty lightstick: 9505.9000 and Safety lightstick: 9405.6000
tariff code: The latest ruling from US Customs indicates they are under 3824.90.2800, with a general duty rate of 6.5%.